The Workdry Group ESG Report 2025 - Report - Page 111
Introducing Salesforce
Towards the end of 2025, we began to transition
our field service teams to Salesforce Field Service.
Our branches will utilise Salesforce’s world-leading
scheduling tools to optimise the efficiency of our
vehicle fleet and engineering staff:
•
Reduced Carbon Footprint: Smart scheduling
and Street-Level Routing ensure engineers take
the most fuel-efficient paths, directly reducing
fuel consumption and Scope 1 emissions
•
First-Time Fix Rates: By ensuring the right
technician arrives with the right parts the first
time, we eliminate unnecessary return trips and
cut vehicle emissions
•
Enhanced Worker Safety: Mobile checklists and
“Safety Briefs” are mandatory before a technician
starts a job, ensuring 100% compliance with
health and safety protocols
•
Auditable Data Trail: Every action in the field
from vehicle start times to digital signatures
is timestamped and GPS-logged, providing
seamless data for ESG reporting
As we progress through 2026, we are leveraging advancements in AI, such as voice entry for the
high volume of installation data we capture. This saves significant time, allowing engineers to focus
on the quality and sustainability of our solutions.
Eventually, AI will predict which assets are at risk of an environmental event such as a leak based on
historical performance data, moving The Workdry Group further towards proactive environmental
stewardship.
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